Report calls that you believe have been blocked in error or if you are experiencing issues with caller ID authentication that affect your ability to complete calls to our customers.

​​​​

​

​

How to Report an issue

To report a call blocking error or dispute caller ID authentication information, please use our contact form:
 

​​

​

 

What to Include in Your Report

Please provide the following information:

• The phone number from which you are calling.

• The phone number(s) you are attempting to reach.

• Date and time of the blocked call(s).

• A description of the issue you are experiencing.

• Any relevant documentation supporting your claim.

​

Our Response Process

• We will provide a status update within 24 hours of receiving your complaint.

• We will resolve disputes within a reasonable time.

• If we determine that calls were blocked in error or that the call delivery decision was not appropriate, we will promptly cease the call treatment for your number.

• There is no charge for reporting, investigating, or resolving call blocking error complaints.

​​

​

​