Michigan Enhanced 911 Rules

By December 31, 2019 Michigan businesses must comply with new enhanced 911 (E911) rules for telephone systems. These rules cover the delivery of the callback number and specific location information to the closest Public Safety Answering Point.
 
If your PHONE SYSTEM is currently provided by CMS, your system is already capable of meeting these requirements, however it may require additional configuration to comply with these requirements. Customers needing configuration of location identification rules will be contacted by CMS.
 
If your PHONE SYSTEM is not provided by CMS, action should be taken to verify compliance with the new requirements and avoid fines. Many legacy phone systems are not capable of meeting the new requirements and will have to be replaced.

There are certain exemptions available based on your building size and hours of staffing which are discussed in the state provided New E911 requirements link located here:

New E911 requirements:
http://dmbinternet.state.mi.us/DMB/ORRDocs/AdminCode/1638_2016-030LR_AdminCode.pdf

There is also a state provided guidelines document for multi-line phone systems located here:


Guidelines for Multi-Line Telephone Systems:
https://www.michigan.gov/documents/msp/FINAL_MLTS_Guidelines_503991_7.pdf
 
To help you with this new requirement, CMS is offering you a free on-site consultation to evaluate and educate you on the new requirements. It’s important to plan and budget now so any changes needed to meet compliance by the deadline can be implemented.
 
To setup a consultation you can contact CMS at (800) 962-7022.

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