CMS Broadband Wireless Internet Service
- Frequently Asked Questions (FAQ) 1.0
What is "Wireless Internet Access"?
How fast is CMS High Speed Wireless Internet?
Will I have to learn anything new to use this system?
What are some benefits
to having fast Internet access?
What are the minimum computer requirements for this
service?
Do I need a phone line?
Is this like Cable modems, ISDN, or ADSL?
Is Internet access unlimited?
Is this the same as "satellite"
Internet?
Will I still need my phone modem?
Can I get Busy Signals?
Is it available in my area?
What is included with the
free technical support?
What are
the typical fees and charges for a complete installation?
How long does a setup or take?
Are there other options or services that can be combined with the CMS Wireless High-Speed
Internet service?
Are there any other conditions, limitations or requirements for this service?
What is "Wireless Internet Access"?
Wireless Internet access is exactly what it says "wireless" . CMSInter.Net
uses radio signals rather than physical lines to transmit data from a control tower
to an antenna and then to your PC. The system is called a fixed Wireless structure
because the antennas are physically fixed onto a building or a rooftop. Internet
data is sent using 2.4 Ghz microwave signals, which are transmitted back and forth
(BI-directionally) between an access point and a customer. The access point transmits
and receives data to an Internet backbone, thereby, allowing customers high-speed
broadband access to the Internet without the need for phone lines, Phone Companies,
or Cable companies. This means that you do not have to depend on your local phone
company or cable company in order to receive high speed Internet access. The speed
of this Internet Access is 1-2 Mbps. CMSInter.Net is providing High speed cost effective
solutions for Internet access via wireless, NO PHONE LINES NEEDED! There is no need
to worry about slow down loads, busy signals, or disconnection's anymore, with CMS
High Speed Wireless Internet your computer is always on the Internet.
How fast is CMS High Speed Wireless Internet?
A wireless internet connection's speed depends on your signal quality and radio
interference in your area. Your connection can receive up to 2 Mbps (Megabits per
second.)
Will I have to learn anything new to use this system?
If you already know how to use a Web browser you will find our
system totally transparent. You are always online. You click on your browser icon,
and you are online with no delay- no waiting for a free line or a connection.
What are some benefits to having fast Internet access?
Many times you might find yourself sitting on your computer waiting up to 5 minutes
just for one home page to load. Most of the time is because it is "Content
Rich" meaning it has many pictures and active moving things, sometimes even
sound. This can be very taxing and time consuming for a slow modem connection to
process so much information. As the Internet evolves so will "Content".
People are finding new ways to express themselves through "Content rich pages"
Leaving modem users frustrated because they have to wait for the pages to load.
With fast Wireless Internet access there is no need to wait you can play real time
videos, make Internet phone calls, with out breaking up, play your favorite MP3
in real time, watch live video streams, send and receive files at blazing speeds,
and best of all general browsing is enjoyable.
What are the minimum computer requirements for this service?
The absolute minimum requirements are that the computer supports a network card
with a RJ45 connector and have a working web browser. We recommend and provide support
for the following System Platform minimums, which will provide an enjoyable Internet
experience:
Minimum System Requirements
| |
Windows |
Macintosh |
| Processor |
Pentium 166 MHz or equivalent |
Power PC |
| System |
Windows 95/98/NT 4.0¹/Me/2000/XP |
Mac OS 8.1 or later |
| Memory |
64 MB RAM |
64 MB RAM |
| Hard Drive |
75 MB free |
75 MB free |
| Display |
256 colors with 800x600 resolution |
256 colors with 800x600 resolution |
| Network card |
10/100 Ethernet card |
10/100 Ethernet card |
| CD-ROM Drive |
Required |
Required |
| Web Browser |
Internet Explorer 4.0 or higher or Netscape 4.7 or higher |
Internet Explorer 4.0 or higher or Netscape 4.7 or higher |
|
¹Windows NT and Windows 2000 users must have the latest
service pack installed.
|
Do I need a phone line?
NO! a phone line is not needed. The CMS Wireless Internet connection
is Bi-directional. Meaning your unit will send and receive information. Making it
a complete solution for Internet connectivity.
Is this like Cable modems, ISDN, or ADSL?
Cable Modems, ISDN, ADSL are all dependent on physical wires, and
a middle man ( i.e. phone company). With CMS Wireless Internet access you are dealing
with no wire's and directly with the ISP there is no middle man.
Is Internet access unlimited?
With CMS Wireless Internet access your computer is always connected.
There are no time limits or restrictions of how long you can use it. Your computer
is connected 24 hours a day 7 days a week 365 days a year.
Is this the same as "satellite" Internet?
No! Wireless Internet is bi-directional unlike satellite solutions, where you download
via the dish antenna, but you are also connected by phone line to the Internet for
uploading information. This wireless solution eliminates the need for any dedicated
phone lines, and therefore reduces your costs, while providing data rates much better
than modems or ISDN.
Will I still need my phone modem?
NO, CMS Wireless Internet connections do not require a phone modem.
You will need to keep your modem in your computer if you use it for fax services.
Can I get Busy Signals?
NO! You always have a Internet connection 24 hours a day, 7 days
a week 365 days a year. A wireless connection requires no phone line making it impossible
to get a busy signal.
Is it available in my area?
A site inspection will need to be performed for almost all potential
customers to evaluate the ability to use wireless where you are. If you know where
our access points are, and you can see one, then you should be able to get a working
signal. A site survey must be done prior to installing any wireless hardware. If
you would like to be notified when CMS Wireless High Speed is available in your
area click here.
What is included with the free technical support?
We provide free telephone support for troubleshooting issues concerning
an inability to connect to the Internet or receive mail. This support includes reviewing
your computer TCP/IP and/or email settings and guiding you through the process of
establishing a connection to our servers. Term and hourly support packages are available
for: troubleshooting hardware problems, hardware installation, PC usage training,
software installation, software support (some restrictions), virus detection and
removal, and general PC maintenance.
What are the typical fees and charges for a complete installation?
Our normal installation cost is $300.00* and includes the following:
CMS Wireless Modem
LMR-400 Cable
15-24db directional antenna (depending on distance)
Tripod Mount
Category 5 Patch Cable
Power over Ethernet Injector
Connection and Configuration to 1 Computer
*For typical installations. If additional staffing or equipment
is required to complete the installation, notification and pricing will be provided
in advance.
The following is a list of additional items that may or may not
be needed to setup CMS High Speed Wireless Internet at your location. Fees do not
include applicable taxes and are subject to change.
- Firewall w/4 10/100 Ethernet Ports and Built in Wireless Access
Point (for sharing the service with more than 1 computer): $99.00 installed
- Additional Cabling: typically $5.00 - $50.00 depending on requirements
- 10/100 Ethernet Card: $25.00
- 10/100 Ethernet Card Installation: $25.00
- Additional Computer Configuration: $25.00/each
- Cat5 LAN wiring - please contact us for a quotation
- Antenna Tower - please contact us for a quotation
How long does a setup or take?
Depending on the locations of your computer and the antenna, a
complete installation may take as little as 30 minutes. However, most installations
will take between 1 and 3 hours.
Are there other options or services that can be combined with the CMS Wireless High-Speed Internet service?
Many people find that they wish to connect a number of computers
within their location to their high-speed Internet service. CMS would be pleased
to provide quotations to connect these computers via a wired LAN or wireless LAN.
The wireless LAN permits computers to roam or be moved freely within your location
and still stay connected to the Internet. This equipment is in addition and separate
from the wireless modem required for the CMS Wireless High-Speed Internet service.
We also provide technical support contracts, web site design services, web site
hosting solutions, custom programming and hardware sales.
Are there any other conditions, limitations or requirements for this service?
Included and required, with every high-speed activation, is a terms
and conditions sheet that must be agreed to by the customer. Please read this. It
includes, but is not limited to: fee structures, rate increases, cancellation of
service, IP addressing, re-sale of service and our acceptable usage policy.
In addition, our acceptable use policy and our internet access agreement are also
located on our website:
CMS acceptable use policy
CMS Internet access agreement
While we make every attempt to provide complete coverage in an
area of service, there will still be areas and conditions that may block or degrade
the quality of the wireless Internet signal. It is the responsibility of the customer
to provide locations or devices such that they will be able to participate in this
service. This may include, but is not limited to, access to a rooftop or placement
of an antenna tower.