DSL Outage – Network Upgrade – Friday the 5th – 12:01 AM-3:00 AM
On the early morning of Friday February 5th between the hours of 12:01am and 3:00am, CMS will be upgrading software on DSL and T1 access routers.
This maintenance will be service affecting for CMS DSL and T1 customers, as well as broadband wireless customers in and near Breckenridge and Ithaca.
Customers experiencing problems after the maintenance window may need to cycle power on DSL/wireless modems and routers.
Thank you for your patience while we work to improve the operation of our network facilities!
Thank you for the advance notice for scheduled maintenance.
Psssssst. what does “cycle power” mean?
Thank you SO MUCH for the heads up in advance! Using my connnection for work, it makes it hard if I don’t know there’s going to be an outage. This way I can adjust my schedule. Thanks again!
@karen, unplug the power for 15-30 seconds. Thanks!
Thanks for letting us know. I’ve written myself a reminder.
What is unplugging the computer doesn’t work? Our household cannot be without internet connection all weekend, we have high school and college students that depend on the internet for school work and of course communication with friends and family. Is there a number to contact you on Saturday if needed? Please reply.
Thanks Dawn
Dawn, you can contact our tech support at any time!! 800-828-4745
what is T1 and does this go for dial-up? This tech support that your doing on friday.
Shirley,
A T-1 is a high speed business type line, if you have dialup with us you will not be effected by the changes.
Thanks and lets us know if you have any other questions!
Everything went ok here but I did have to reboot my router
@Doug, glad to here it went smooth for you!